Profile
Your personal settings - display name, profile picture, and browser notifications. Click your avatar in the top-right corner of the dashboard and select Profile to open this page.
For company-level settings like timezone and business address, see Account.
The Profile page has two tabs: General and Notifications.
General
Profile Picture
Upload a profile picture that your team sees in Chat, call logs, and anywhere your name appears in the dashboard. Click the avatar to upload a new image or remove the current one.
Basic Details
- Display Name - The name your team sees. Change it and click Save Changes to update.
- Email Address - Your login email. Read-only - contact your administrator to change it.
- Extension - Your internal extension number for receiving calls. Read-only - your administrator assigns this in Users.
Notifications
Get notified about incoming calls, texts, and voicemails - even when the dashboard isn't your active tab.
Status
Check if notifications are set up:
- Browser Support - All modern browsers support desktop notifications
- Permission - If you haven't allowed notifications yet, click Request Permission and accept the prompt.
If you previously denied notification permission, you'll need to reset it in your browser settings. In Chrome: click the lock icon in the address bar, find Notifications, and change it to Allow.
Notification Types
Choose what you want to be notified about:
| Type | What it does |
|---|---|
| Incoming Calls | Desktop notification when a call comes in on any of your phone numbers |
| Text Messages | Notification when an SMS arrives on a number you have permissions for |
| Voicemail | Notification when a new voicemail is left |
All three are enabled by default. Turn off any type you don't want notifications for.
You won't get a notification popup for something you're already looking at. For example, no SMS notification while you're on the Chat page.
Test Notifications
Use the test buttons to verify notifications are working:
- Test Call - Sends a sample incoming call notification
- Test SMS - Sends a sample text message notification
- Test Voicemail - Sends a sample voicemail notification
If test notifications don't appear, make sure you've allowed notifications in your browser and that Do Not Disturb is off on your computer.