Tonet Help
How to set up and use Tonet, the business phone system in your browser: numbers, a line for each person, call routing, texting and voicemail.
Start here
1. Sign up
2. Add your team
3. Choose where calls go
4. Make a call
What Tonet's AI does for you
Every recorded call is written out, summed up and tagged after it ends. You don't have to set anything up.
Summaries and next steps
Leads going cold
Ask Tonet does it
It learns your answers
Most asked
Bring your number
Text from your number
Calls on your cell
Set up a desk phone
What it costs
Switching to Tonet
Keep your number. Each page says what to get from your current provider, then how to move it.
From Verizon
From AT&T
From T-Mobile
From Google Voice
From Grasshopper
From RingCentral
From Spectrum Business
From Comcast Business
From Ooma
From Vonage
Where things are
Sign in at dashboard.tonet.ai. The menu on the left has:
- The menu. Overview, Manage, Calls, Messages, Contacts, Knowledge and Analytics.
- Phones and Team. Your lines, and who on your team is online.
- All communications. Every call, text and voicemail, with Tonet's one-line summary of each call.
- What Tonet noticed. Patterns in your calls, like callers asking about Saturdays, with a suggestion.
- The bell. Missed calls, voicemails and messages from the last 7 days.
- Your balance. Opens Billing. Owners and managers only.
| Menu item | What's there | Who sees it |
|---|---|---|
| Overview | Today's or this month's calls and texts, and who's online | Everyone |
| Manage | Phones, Menus, Schedules, Calendar, Users and Teams | Owners, managers, admins |
| Calls | Calls and voicemails, with recordings | Everyone. Admins and regular users see their own and their teams' calls. |
| Messages | Texts with customers and chat with your team | Everyone |
| Contacts | Everyone you talk to, with notes | Everyone |
| Knowledge | What Tonet knows about your business: answers for callers, and where it learns them | Everyone |
| Meetings | Voice meetings with your team and guests, with Tonet AI's notes. See Meetings. | Everyone |
| Analytics | Answering, dialing and team numbers | Owners, managers, admins |
Owners and managers also see Account and Billing inside Manage.
Manage has its own menu. On a wide screen it sits beside the page. On a laptop it takes the left menu's place: click Back to leave Manage, or Show the full sidebar to see both. On a phone it's a row of buttons at the top of the page.
Every button in the menu and the top bar, and how the dashboard looks on a laptop or a phone: see Find your way around the dashboard.
Who can do what
| Role | Can do |
|---|---|
| Owner | Everything. Every account has one owner. |
| Manager | Everything, including Billing and Account settings |
| Administrator | Phones, menus, schedules, calendar, users and teams. No Billing or Account. |
| Regular User | Calls, messages and contacts. Sees their own calls and their teams' calls. |
Change someone's role in Users.
Ways to take calls
A call to you rings everywhere you're signed in, at once. Answer wherever you are.
- In the browser. Nothing to install. Allow the microphone when asked.
- The phone app for iPhone and Android. Rings on the lock screen, with your business number.
- The desktop app. Keeps your line on with the window closed. Linux now; Windows and Mac are coming.
- A desk phone. Any standard SIP phone works. See IP Phones.
- Your cell number, without the app. See forward calls to a cell.
Need help?
- Click Ask Tonet, the chat button at the bottom right of the dashboard. You can reach a person there too.
- Email support@tonet.ai.
- Call (888) 836-3006.
Something broken? Click Report an issue at the bottom of the left menu. It sends us what you saw along with the technical details.