Move your number from RingCentral to Tonet

How to port your number out of RingCentral to Tonet. The company name, address and Super Admin to use, the PIN to enter, and the steps.

To move a RingCentral number to Tonet, you need three details exactly as they appear in your RingCentral account: the company name, the service address and the name of a Super Admin. RingCentral doesn't issue personal port-out PINs. If a PIN is asked for, it says to use 0000. Then fill in Manage › Phones › Port a Number in Tonet, and keep your RingCentral account active until the number has moved.

What you need from RingCentral

You need	Where to find it in the RingCentral Admin Portal
Company name	Phone System › Company Info
Service address	Phone System › Company Info › Company Address. With several sites, pick the site under Company Info.
A Super Admin's name	Users › User List › Users with Extensions. Filter Roles by Super Admin. Only Super Admins can authorize a port-out.
PIN	None. RingCentral doesn't give personal port-out PINs and says to use 0000 if one is asked for.
Your latest RingCentral bill	It must show the numbers you're moving. You attach it in Tonet.

RingCentral says to give these details exactly as they're listed on your account.

Pick Landline for RingCentral numbers

RingCentral says its numbers are classified as wireline, and it can't change that. In Tonet's form, pick Landline for each RingCentral number, or Toll free for a toll-free one.

Is there a port-out lock?

RingCentral doesn't describe one. It has no personal port-out PIN: a Super Admin's name and the account details authorize the move.

Does RingCentral charge to port out?

No. RingCentral doesn't charge a port-out fee. You still pay for RingCentral service until the port completes.

Keep your RingCentral account active until the port finishes

The numbers must be active with RingCentral for the port to go through.
After the numbers have moved, contact RingCentral support to cancel your service and stop its charges.

When a port-out starts, RingCentral swaps temporary numbers into your RingCentral account in place of the numbers that are moving. Any call handling rule that uses a moving number gets the temporary number instead. Before you submit, take the moving numbers out of your RingCentral call handling rules.

Move the number to Tonet

Owners, managers and administrators can start a port.

Note your company name, company address and a Super Admin's name from the RingCentral Admin Portal.
In Tonet, go to Manage › Phones and open the Port a Number tab.
Fill in the form as shown below. Tonet fills in some fields from your Tonet account, so check each one against RingCentral.
Under Proof the numbers are yours, click Attach a file and add your latest RingCentral bill.
Read the Authorization text. The Super Admin you named signs in the box, then types their name in Print your full name.
Click Submit porting request.

Field in Tonet	What to enter
First name, Last name	A Super Admin on your RingCentral account, exactly as listed there
Organization	Your company name, exactly as in RingCentral
Street address, City, State, Zip code	Your RingCentral company address, or the site's address
E-mail address	Where Tonet sends updates about this port
Residential or business	Business
Current service provider	RingCentral
Account number	RingCentral's port-out steps don't ask for one. The form doesn't require it for Landline numbers.
Account PIN / passcode	0000
Telephone number and Type	Each number you're moving. Landline for a local number, Toll free for a toll-free one.

Put every RingCentral number you're moving in one request. Tonet handles one port request at a time. Once it's approved, click Port another number to start the next.

Not ready? Click Save draft and come back later.

After you submit

The Port a Number tab shows where your request is:

Your port, step by step

Your number keeps working with your old carrier until the switch

Ringing on Tonet. Calls to your number ring in Tonet: browser, apps and desk phones.

You: Call your number to check it rings in Tonet. Only then close anything left with your old carrier.

The statuses are the ones on Manage › Phones › Port a Number. Click one to read it.

Status	What it means
Submitted	Tonet has your request and checks it before filing it with the carrier.
In progress	Your request is being processed. Most ports complete in 7 to 10 business days.
More information needed	Read the message under Messages, type your answer in Your reply, attach a file if asked, and click Send reply. The request goes back to In progress.
Approved	The numbers appear under My Phone Numbers once the transfer completes.
Not approved	Read the Reason for rejection, fix it, and click Edit and resubmit.

Tonet emails the address in E-mail address when it receives your request (with a copy of the letter you signed), when it needs something from you, and when the request is approved or not approved.

Your number keeps working with RingCentral until the switch. The date can't be guaranteed.

When the number appears under My Phone Numbers, choose where its calls go and who can use it. To text from it, register it for texting.

Why RingCentral ports get rejected

Reason	How to fix it
Company name or address doesn't match	Copy them exactly from Company Info in the RingCentral Admin Portal. Click Edit and resubmit.
The person named isn't a Super Admin	Use the name of a Super Admin, exactly as listed in RingCentral, and have them sign.
The number isn't active at RingCentral	RingCentral only releases active numbers. If you cancelled it, contact RingCentral support before you resubmit.
A PIN was required	Enter 0000 in Account PIN / passcode.

More reasons and fixes: Why was my port rejected?

Next steps

Port a Number: the form, step by step, for any provider.
Why was my port rejected?
Comparing plans? See Tonet vs RingCentral.
How porting to Tonet works: Keep your business number.
Questions about a port? Email support@tonet.ai.

Move your number from RingCentral to Tonet

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