Move your number from AT&T to Tonet

Get your AT&T Number Transfer PIN (port-out PIN) for a personal or business account, turn off Wireless Account Lock, and move your number to Tonet.

To move an AT&T wireless number to Tonet, you need your AT&T account number and a Number Transfer PIN. The PIN lasts 4 days on a personal account and 14 days on a business account, so get it just before you submit. Then fill in Manage › Phones › Port a Number in Tonet. Keep your AT&T service active until the number has moved.

What you need from AT&T

You need	Where to find it
Account number	In your AT&T online account, under Welcome back on the account overview, or under Account info in your profile. On your bill, it's under the page number or issue date on any page. You can also dial 611 from your AT&T phone.
Number Transfer PIN	AT&T's name for a port-out PIN. See Get your AT&T Number Transfer PIN.
Account holder's name and address	Your latest AT&T bill. Copy them exactly as AT&T has them.
Your latest bill	It must show the numbers you're moving. You attach it in Tonet.

Get your AT&T Number Transfer PIN

On a personal account, only people with primary online access to the account can get the PIN online or in the app.

Online: go to your account profile, select Settings, scroll to Transfer phone number, and select Request new PIN. The PIN shows on screen.
AT&T app: tap your profile icon, then Settings. Select Manage or remove account, tap Settings, scroll to Transfer phone number, and select Request new PIN.
From your AT&T phone: call *PORT and follow the prompts. You need your account passcode. AT&T texts you the PIN.

Good to know:

One PIN covers every number on the account.
Asking for a new PIN cancels the old ones. If you already submitted your port, send Tonet the new PIN.
Give Tonet the Number Transfer PIN, not your AT&T account passcode.
If your account is suspended, get the PIN online or in the app. It can't be sent by text.

Get a PIN for an AT&T business account

On a business account, only the primary user can get the PIN, and it lasts longer.

	Personal account	Business account
Who can get the PIN	People with primary online access	Only the account's primary user
How	Online, the AT&T app, or `*PORT`	Online, or contact AT&T and a rep emails the PIN to you. The app and `*PORT` don't work for business accounts.
What one PIN covers	Every number on the account	Every number on the account
How long it lasts	4 days	14 days

AT&T Prepaid

AT&T Prepaid accounts don't use a Number Transfer PIN. To get your prepaid account number, call AT&T at 800-901-9878, or dial 611 from your AT&T phone. Tonet's form asks for a PIN for wireless numbers, so ask AT&T Prepaid which PIN or passcode to give a new provider.

Turn off Wireless Account Lock

If Wireless Account Lock is on, AT&T won't transfer your number. To turn it off:

Open the AT&T app on a device that's active on your account.
Tap the person icon.
Select Wireless account lock and tap Unlock the account.

Only people with primary or secondary access to the account can turn it off. AT&T emails the primary account holder and texts each number on the account when the lock changes.

Does AT&T charge to port out?

No. AT&T doesn't charge for the Number Transfer PIN or for moving your number.

Keep your AT&T service active until the port finishes

Don't disconnect your AT&T service. If you disconnect it too soon, AT&T has to reactivate the number before the move can finish.

Move the number to Tonet

Owners, managers and administrators can start a port.

Turn off Wireless Account Lock and get your Number Transfer PIN.
In Tonet, go to Manage › Phones and open the Port a Number tab.
Fill in the form as shown below. Tonet fills in some fields from your Tonet account, so check each one against your AT&T bill.
Under Proof the numbers are yours, click Attach a file and add your latest AT&T bill.
Read the Authorization text. Sign in the box, then type your name in Print your full name.
Click Submit porting request.

Field in Tonet	What to enter
First name, Last name	The account holder, exactly as on your AT&T bill
Organization	The business name on the account. Tonet fills in your Tonet business name.
Street address, City, State, Zip code	The address on your AT&T bill
E-mail address	Where Tonet sends updates about this port
Residential or business	Residential for a personal account, Business for a business account
Current service provider	AT&T
Account number	Your AT&T account number
Account PIN / passcode	Your Number Transfer PIN, not your account passcode
Telephone number and Type	Each number you're moving, with Wireless or VoIP. Click Add another number for more.

Put every AT&T number you're moving in one request. Tonet handles one port request at a time. Once it's approved, click Port another number to start the next.

Not ready? Click Save draft and come back later.

After you submit

The Port a Number tab shows where your request is:

Your port, step by step

Your number keeps working with your old carrier until the switch

Ringing on Tonet. Calls to your number ring in Tonet: browser, apps and desk phones.

You: Call your number to check it rings in Tonet. Only then close anything left with your old carrier.

The statuses are the ones on Manage › Phones › Port a Number. Click one to read it.

Status	What it means
Submitted	Tonet has your request and checks it before filing it with the carrier.
In progress	Your request is being processed. Most ports complete in 7 to 10 business days.
More information needed	Read the message under Messages, type your answer in Your reply, attach a file if asked, and click Send reply. The request goes back to In progress.
Approved	The numbers appear under My Phone Numbers once the transfer completes.
Not approved	Read the Reason for rejection, fix it, and click Edit and resubmit.

Tonet emails the address in E-mail address when it receives your request (with a copy of the letter you signed), when it needs something from you, and when the request is approved or not approved.

Your number keeps working with AT&T until the switch. The date can't be guaranteed: AT&T decides when the port completes.

When the number appears under My Phone Numbers, choose where its calls go and who can use it.

Why AT&T ports get rejected

Reason	How to fix it
Wireless Account Lock is on	Unlock it in the AT&T app, then resubmit.
The PIN expired	PINs last 4 days, or 14 days on a business account. Get a new one and send it to Tonet.
You asked AT&T for a new PIN after you submitted	The new PIN cancelled the one Tonet has. Send Tonet the new one.
The account passcode was given instead of the PIN	Send the Number Transfer PIN instead.
The AT&T service was disconnected	Ask AT&T to reactivate the number, then resubmit.
Name, address or account number doesn't match	Copy them from your latest bill, or ask AT&T for your Customer Service Record (CSR).

To send a new PIN: if the request shows More information needed, send it under Messages. If it shows Not approved, click Edit and resubmit. Otherwise, email support@tonet.ai.

More reasons and fixes: Why was my port rejected?

Next steps

Port a Number: the form, step by step, for any provider.
Why was my port rejected?
How porting to Tonet works: Keep your business number.
Questions about a port? Email support@tonet.ai.

Move your number from AT&T to Tonet

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