Share a call recording with a link

A public link opens one call's recording, transcript and details in any browser, with no Tonet login. Send it to a client, a supervisor or anyone outside your team.

Share a call from its page

1. Open the call: on the Calls page, click → in the Table, or Open call in a call's details.
2. Click Share. Tonet makes the link and copies it.
3. Paste the link wherever you need it.

The button then reads Shared, with Copy public link to copy it again and Stop to turn it off.

Share from the Calls list

Owners, managers and admins:

1. On the Calls page, click the share icon on the call: in the Actions column of the Table, or Share in a call's details. The icon is grey when the call has no link and orange when it has one.
2. Click Create Public Link.
3. Click Copy Public Link.

Who can share

Owners and managers can open every call. Administrators and regular users can open their own calls and their teams' calls.

What the shared page shows

• One line saying what happened, like who called and who answered
• The date, the time, your line's number, and how long you talked
• The recording, with a player that shows who talked when. Speeds 1×, 1.5× and 2×.
• The transcript. Search it with Find in this call, click a line to play from there, or copy it.
• A Details box: how long until it was answered, talk time, total time, your line and the call ID
• At the bottom: Powered by Tonet and a Start with $15 button

Your teammates show as an extension number, never by name. The page has no team names, notes, comments, call review or voicemail, and nothing on it leads into your dashboard. The other person on the call shows as their phone number.

Card numbers, social security numbers and PINs said on the call are hidden in the transcript, here as everywhere in Tonet.

Times show in the viewer's time zone

The shared page shows the date and time in the time zone of whoever opens it, not your account's. Someone in another time zone sees their own local time.

Stop sharing

• On the call's page: click Stop. The page says The public link no longer works.
• On the Calls page: click the call's share icon, then Remove Public Link.
• Many at once: select the calls, then click Remove N links.

A removed link stops working at once. Sharing the call again makes a new link. The old one stays off.

Share many calls at once

Owners, managers and admins:

1. On the Calls page, click Select and tick the calls, or use the Select menu.
2. Click Create public links. Calls that already have a link keep it.

To hand someone a list of links, open ⋯ › Export CSV and tick Create public links for the exported calls. Each call's link lands in the Public link column.

Give every new call a link

Owners, managers and admins: on the Calls page, open ⋯, click Public link for every new call, and turn on the switch. Each new call then gets a link as soon as it's logged.

It doesn't touch older calls. To give them a link, select them and click Create public links.

Next step

See everything on a call's page, or go back to Calls.