Sign in to Tonet: log in and reset your password

Log in to Tonet with Google, Microsoft, an emailed link or code, or a password. Reset a forgotten password and fix sign-in errors.

Sign in at dashboard.tonet.ai/login. Use the same email in the dashboard, the desktop app and the phone app. New to Tonet? See Sign up.

Way	How
Continue with Google or Continue with Microsoft	Pick the account with your Tonet email. Work, school and personal Microsoft accounts work.
Email me a sign-in link	No password needed. See below.
Password	Type your Email Address and Password, then click Log In.

The Google and Microsoft buttons show only when available.

Type your Email Address and click Email me a sign-in link.
The page says Check your email. Open the email "Your Tonet sign-in link".
Click Sign in to Tonet in the email. Or type its code in 6-digit code and click Sign in.

The link and the code each work once, for 15 minutes.
The link signs in the browser that opens it. Email open on your phone? Type the code on your computer.
No email? Check spam. After 30 seconds, click send it again. Nothing is sent to an email with no Tonet login.

Forgot your password

On the sign-in page, click Forgot your password?
Type your Email Address and click Send reset link.
Open the email "Reset Your Tonet Password". Its link works once, for 2 hours.
Type a New Password, then type it again in Confirm Password. Use at least 12 characters, with an uppercase letter, a lowercase letter, a number and a symbol.
Click Reset Password. Tonet signs you in.

Never had a password? These steps set one. The phone app needs it.

If the page says This link no longer works, click Send me a new link.

Resetting your password signs you out everywhere else: other browsers, the desktop app and the phone app. Sign in there again with the new password.

New team members set their first password from their welcome email. Its link works for 10 days.

Where	Signed in for
A browser or the desktop app	30 days
The phone app	1 year

It counts from when you signed in, so you sign in again then, even if you use Tonet daily.

Each browser and app you sign in on is listed in Signed-in devices. Your calls ring on up to 3 of them at once.

Click your picture at the top right, then Logout. Only this browser signs out. For other devices, use Signed-in devices.

Open Profile › Security. Under Change Password, type your Current Password.
Type a New Password of at least 12 characters, then type it again in Confirm New Password.
Click Update Password.

Your other devices stay signed in. Sign out any you don't recognize under Signed-in devices.

If it says Your login has no password yet, so there's nothing to change., use Forgot your password? on the sign-in page.

The desktop app opens the same sign-in page. With an emailed sign-in, type the code in the app: the link signs in your browser instead.

With Google or Microsoft, you finish in your web browser:

Click Continue with Google or Continue with Microsoft. The app says Finish in your browser and shows a code.
Sign in to Google or Microsoft in the browser that opens.
The browser asks Sign in to the Tonet app? If it shows the same code as the app, click Confirm.
The browser says You're signed in, and Tonet comes back to the front.

Finish on the same computer and network as the app. Didn't start a sign-in there? Click Cancel.

The phone app takes your Email and Password only. Tap Login. No password yet? Tap Forgot password? in the app to set one.

The page says	What to do
Incorrect email or password	Check the email. No password? Use Google, Microsoft or an emailed link, or set one.
No Tonet account uses … yet	That Google or Microsoft account has another email. Sign in another way. Create account starts a new account.
That code isn't right. Use the one in the latest email from Tonet.	Type the code from the newest email.
Too many wrong codes or That code has expired or was already used	Click send it again.
That sign-in link expired or was already used	Type the email's code where you asked for it, or send a new link.
The provider didn't confirm the email on that account … or Google and Microsoft sign-in aren't available right now	Use an emailed link or your password.
That sign-in took too long. Please try again.	Start again.
Finish signing in with a browser on the same computer and network as the Tonet app.	Start again, and finish on the app's computer.
User Deactivated. Contact your Admin or Your user has been deactivated	Your login is turned off. Ask an owner or manager on your account.
Account is suspended or This account is suspended. Contact support.	Email support@tonet.ai.
An error occurred. Please contact support.	Too many tries can cause it. Wait a few minutes, then try again.

An account locked because its balance reached $0 can still sign in. Add funds in Billing.