Move your number from Vonage to Tonet

To move a Vonage Business number to Tonet, you need your Vonage account number and the account name and company address exactly as Vonage has them. Vonage doesn't use a port-out PIN. If a PIN is asked for, Vonage says to enter any 4-digit number. Then fill in Manage › Phones › Port a Number in Tonet. Porting doesn't cancel your Vonage account, and numbers can't move once it's cancelled, so keep it open until the port finishes.

What you need from Vonage

Is there a port-out lock?

Vonage doesn't describe one. It has no port-out PIN.

Does Vonage charge to port out?

Vonage's port-out steps for Vonage Business don't list a port-out fee. If the transfer happens before your term contract ends, cancellation fees may apply. The Admin Portal shows any fee when you pick a cancellation date.

Keep your Vonage account until the port finishes

Porting a number out doesn't cancel your Vonage Business account. To end it, Vonage has you request cancellation and pick a date in the future:

1. Request cancellation. Only Super Users and Account Administrators can. If you signed up online, you can do it in the Admin Portal under Account Details. Otherwise, contact Vonage Business Support.
2. In the Admin Portal, pick a cancellation date after the port is likely to finish. Most ports take 7 to 10 business days.
3. Watch the port. If it hasn't finished as the date gets close, move the date later in the Admin Portal.

Good to know:

• Numbers can't transfer once a Vonage account is cancelled.
• Cancellation dates line up with your billing date.
• If the port finishes first, your services end on the date you picked.
• Vonage isn't always told when a number moves, so don't count on the account closing by itself.

Vonage home phone

Moving a Vonage home phone number? Vonage says there's no charge to transfer a number away, and that some carriers require the account to be active, so keep it until the port finishes. Ask Vonage which account number and PIN to give, and pick Residential in Tonet's form.

Move the number to Tonet

Owners, managers and administrators can start a port.

1. Note your account number, account name and company address from the Vonage Admin Portal.
2. In Tonet, go to Manage › Phones and open the Port a Number tab.
3. Fill in the form as shown below. Tonet fills in some fields from your Tonet account, so check each one against Vonage.
4. Under Proof the numbers are yours, click Attach a file and add your latest Vonage invoice or a screenshot of your numbers.
5. Read the Authorization text. Sign in the box, then type your name in Print your full name.
6. Click Submit porting request.

Put every Vonage number you're moving in one request. Tonet handles one port request at a time. Once it's approved, click Port another number to start the next.

Not ready? Click Save draft and come back later.

After you submit

The Port a Number tab shows where your request is:

Your port, step by stepIf something's wrong

Your number keeps working with your old carrier until the switch

1. SubmittedWhen you submit
2. In progressMost ports: 7 to 10 business days
3. ApprovedThe switch
4. Ringing on TonetDone

Ringing on Tonet. Calls to your number ring in Tonet: browser, apps and desk phones.

You: Call your number to check it rings in Tonet. Only then close anything left with your old carrier.

Tonet emails the address in E-mail address when it receives your request (with a copy of the letter you signed), when it needs something from you, and when the request is approved or not approved.

Your number keeps working with Vonage until the switch. The date can't be guaranteed.

When the number appears under My Phone Numbers, choose where its calls go and who can use it. To text from it, register it for texting.

Why Vonage ports get rejected

More reasons and fixes: Why was my port rejected?

Next steps

• Port a Number: the form, step by step, for any provider.
• Why was my port rejected?
• Comparing plans? See Tonet vs Vonage.
• How porting to Tonet works: Keep your business number.
• Questions about a port? Email support@tonet.ai.