Move your number from Ooma to Tonet

To move an Ooma number to Tonet, ask Ooma for the details a new provider needs: the account number, any PIN, and the name and service address exactly as Ooma has them. Ooma doesn't publish its port-out steps, so call Ooma before you start. Then fill in Manage › Phones › Port a Number in Tonet. Keep your Ooma service active until the number has moved.

What you need from Ooma

Call Ooma first

When you call, ask Ooma:

• Which account number to give a new provider
• Whether the number needs a PIN, and what it is
• The name and service address on the account, exactly as Ooma has them
• Whether you owe anything, and whether there's a fee to port out

Is there a port-out lock?

Ooma doesn't describe one. Ask Ooma when you call.

Does Ooma charge to port out?

Ooma's rates page lists a Porting/Change Fee: free on Ooma Office, and $39.99 per number on Ooma Home. It doesn't say whether that fee covers moving a number away from Ooma. Ask Ooma before you start.

Keep your Ooma service active until the port finishes

• Don't cancel Ooma before the number has moved.
• Ooma's terms say that once your service has ended, it can only port your numbers out if you gave it at least 30 days' notice that you were leaving and taking them, completed the transfer paperwork, and paid any Ooma porting fee.
• Once the number works in Tonet, contact Ooma to cancel.

Move the number to Tonet

Owners, managers and administrators can start a port.

1. Call Ooma and get your account number, PIN and account details.
2. In Tonet, go to Manage › Phones and open the Port a Number tab.
3. Fill in the form as shown below. Tonet fills in some fields from your Tonet account, so check each one against what Ooma told you.
4. Under Proof the numbers are yours, click Attach a file and add a recent Ooma bill or receipt, or a screenshot of your Ooma account showing the number.
5. Read the Authorization text. Sign in the box, then type your name in Print your full name.
6. Click Submit porting request.

The form needs an account number and a PIN for Wireless or VoIP numbers. If Ooma tells you there's no PIN, email support@tonet.ai before you submit.

Put every Ooma number you're moving in one request. Tonet handles one port request at a time. Once it's approved, click Port another number to start the next.

Not ready? Click Save draft and come back later.

After you submit

The Port a Number tab shows where your request is:

Your port, step by stepIf something's wrong

Your number keeps working with your old carrier until the switch

1. SubmittedWhen you submit
2. In progressMost ports: 7 to 10 business days
3. ApprovedThe switch
4. Ringing on TonetDone

Ringing on Tonet. Calls to your number ring in Tonet: browser, apps and desk phones.

You: Call your number to check it rings in Tonet. Only then close anything left with your old carrier.

Tonet emails the address in E-mail address when it receives your request (with a copy of the letter you signed), when it needs something from you, and when the request is approved or not approved.

Your number keeps working with Ooma until the switch. The date can't be guaranteed.

When the number appears under My Phone Numbers, choose where its calls go and who can use it. To text from it, register it for texting.

Why Ooma ports get rejected

To send a new PIN or account number: if the request shows More information needed, send it under Messages. If it shows Not approved, click Edit and resubmit. Otherwise, email support@tonet.ai.

More reasons and fixes: Why was my port rejected?

Next steps

• Port a Number: the form, step by step, for any provider.
• Why was my port rejected?
• Comparing plans? See Tonet vs Ooma.
• How porting to Tonet works: Keep your business number.
• Questions about a port? Email support@tonet.ai.