Analytics
Call Monitoring

Real-Time Call Monitoring & Supervision

Live call monitoring dashboard showing active calls and agent status

Our platform provides administrators with powerful tools to:

  • Track live call statistics and agent performance metrics
  • Monitor agent availability and call volume in real-time
  • Access detailed analytics for daily and monthly call activities
  • Ensure quality control and maintain service standards

Features & Usage

Live Monitoring

  • Silent Monitoring: Click the Listen button on any active call to quietly monitor conversations without disruption.
  • Agent Whisper: Use the Whisper function to privately coach agents during live calls, undetected by customers.

Dashboard Metrics

  • Number of active users
  • Daily and monthly call statistics
  • Current call statuses and durations
  • Real-time agent availability status

Getting Started

  1. Log in to your administrator account
  2. Navigate to the Overview page
  3. View active calls in the monitoring panel
  4. Use Listen/Whisper buttons to interact with ongoing calls