Real-Time Call Monitoring & Supervision

Our platform provides administrators with powerful tools to:
- Track live call statistics and agent performance metrics
- Monitor agent availability and call volume in real-time
- Access detailed analytics for daily and monthly call activities
- Ensure quality control and maintain service standards
Features & Usage
Live Monitoring
- Silent Monitoring: Click the Listen button on any active call to quietly monitor conversations without disruption.
- Agent Whisper: Use the Whisper function to privately coach agents during live calls, undetected by customers.
Dashboard Metrics
- Number of active users
- Daily and monthly call statistics
- Current call statuses and durations
- Real-time agent availability status
Getting Started
- Log in to your administrator account
- Navigate to the Overview page
- View active calls in the monitoring panel
- Use Listen/Whisper buttons to interact with ongoing calls