Move your number from T-Mobile to Tonet

Get a T-Mobile Temporary Port Out PIN, turn off Port Out Protection, and move your personal or business T-Mobile number to Tonet.

To move a T-Mobile number to Tonet, the Primary Account Holder turns off Port Out Protection on the line and makes a Temporary Port Out PIN. You also need your T-Mobile account number. Then fill in Manage › Phones › Port a Number in Tonet. Keep your T-Mobile service active until the number has moved.

What you need from T-Mobile

You need	Where to find it
Account number	On your T-Mobile account or your bill
Temporary Port Out PIN	T-Mobile's port-out PIN. See Get a T-Mobile Temporary Port Out PIN.
Account PIN or passcode	T-Mobile lists it with the other two as what to have ready. Keep it handy.
Account holder's name and address	Your latest T-Mobile bill. Copy them exactly as T-Mobile has them.
Your latest bill	It must show the numbers you're moving. You attach it in Tonet.

Get a T-Mobile Temporary Port Out PIN

On a personal account, only the Primary Account Holder can make this PIN. If that's not you, ask them to make it.

In the T-Life app (postpaid). Use your phone on T-Mobile's network, with Wi-Fi off.

Open T-Life and select Account.
Select the gear icon at the top right.
Select Permission & controls, then Transfer PIN.
Select Create PIN. Write down the PIN that appears.

On T-Mobile.com (postpaid). Use your phone's browser on T-Mobile's network, not a computer. Select your name, then Profile › Permissions & controls › Transfer PIN, and select Create PIN.

Prepaid. Sign in at T-Mobile.com, choose My T-Mobile › My Profile, select Request Transfer PIN, then Get a Transfer PIN if asked.

Good to know:

The PIN doesn't work while Port Out Protection is on. Turn it off first.
Getting an error? T-Mobile says to use the phone that has the number, on its network, with Wi-Fi and any VPN (such as iCloud Private Relay) off.
Need help with the PIN? Call T-Mobile at 1-800-937-8997.
T-Mobile's help page doesn't say how long the PIN lasts. Make it right before you submit your port in Tonet.

Get a PIN for a T-Mobile for Business account

Business accounts make the PIN for each line in Account Hub:

Sign in to Account Hub and go to Manage Accounts. Pick the account if you have more than one.
On the Manage Lines tab, open the line's ⋯ menu and select Generate transfer PIN.
Request and validate the one-time PIN, then select Generate.

The PIN appears with a transaction number. Can't do this? You may need more permissions from your Account Admin or Business Owner. T-Mobile for Business support: 1-800-375-1126.

	Personal account	Business account
Who makes the PIN	The Primary Account Holder	An Account Hub user with permission
Where	T-Life, T-Mobile.com, or the prepaid site	Account Hub, one line at a time

Government accounts must contact T-Mobile to start a transfer.

Turn off Port Out Protection

Port Out Protection blocks a line from moving to another carrier. It's set line by line, and on a postpaid account only the Primary Account Holder can remove it.

T-Life: select Account › See Plans, then Manage add-ons. Choose the line, untick Port Out Protection, select Continue, then Agree & Submit.
T-Mobile.com: select Account, pick the line under Lines and Devices, then Manage add-ons. Under Services, untick Port Out Protection, select Continue, then Agree & Submit.
Prepaid: change it on prepaid.t-mobile.com under your line's plans and services. Any prepaid line user can also ask T-Mobile to remove it, after an extra security check.

Repeat for each line you're moving.

Does T-Mobile charge to port out?

T-Mobile's transfer page doesn't list a fee for moving a number away. Any early termination fee or balance in your contract is still yours to pay.

Keep your T-Mobile service active until the port finishes

Don't cancel your T-Mobile service before the number has moved. Your number keeps working with T-Mobile until the switch.

Move the number to Tonet

Owners, managers and administrators can start a port.

Turn off Port Out Protection and get your Temporary Port Out PIN.
In Tonet, go to Manage › Phones and open the Port a Number tab.
Fill in the form as shown below. Tonet fills in some fields from your Tonet account, so check each one against your T-Mobile bill.
Under Proof the numbers are yours, click Attach a file and add your latest T-Mobile bill.
Read the Authorization text. Sign in the box, then type your name in Print your full name.
Click Submit porting request.

Field in Tonet	What to enter
First name, Last name	The account holder, exactly as on your T-Mobile bill
Organization	The business name on the account. Tonet fills in your Tonet business name.
Street address, City, State, Zip code	The address on your T-Mobile bill
E-mail address	Where Tonet sends updates about this port
Residential or business	Residential for a personal account, Business for a business account
Current service provider	T-Mobile
Account number	Your T-Mobile account number
Account PIN / passcode	Your Temporary Port Out PIN
Telephone number and Type	Each number you're moving, with Wireless or VoIP. Click Add another number for more.

Moving several lines with a different PIN for each? Put one in Account PIN / passcode, then list each other number with its PIN under Additional information.

Put every T-Mobile number you're moving in one request. Tonet handles one port request at a time. Once it's approved, click Port another number to start the next.

Not ready? Click Save draft and come back later.

After you submit

The Port a Number tab shows where your request is:

Your port, step by step

Your number keeps working with your old carrier until the switch

Ringing on Tonet. Calls to your number ring in Tonet: browser, apps and desk phones.

You: Call your number to check it rings in Tonet. Only then close anything left with your old carrier.

The statuses are the ones on Manage › Phones › Port a Number. Click one to read it.

Status	What it means
Submitted	Tonet has your request and checks it before filing it with the carrier.
In progress	Your request is being processed. Most ports complete in 7 to 10 business days.
More information needed	Read the message under Messages, type your answer in Your reply, attach a file if asked, and click Send reply. The request goes back to In progress.
Approved	The numbers appear under My Phone Numbers once the transfer completes.
Not approved	Read the Reason for rejection, fix it, and click Edit and resubmit.

Tonet emails the address in E-mail address when it receives your request (with a copy of the letter you signed), when it needs something from you, and when the request is approved or not approved.

Your number keeps working with T-Mobile until the switch. The date can't be guaranteed: T-Mobile decides when the port completes.

When the number appears under My Phone Numbers, choose where its calls go and who can use it.

Why T-Mobile ports get rejected

Reason	How to fix it
Port Out Protection is on	The Primary Account Holder turns it off for each line. Then resubmit.
The PIN is wrong or no longer valid	Make a new Temporary Port Out PIN and send it to Tonet.
Your T-Mobile account PIN or passcode is needed	If Tonet asks for it under More information needed, send it there.
It's a government account	Contact T-Mobile to start the transfer first.
Name, address or account number doesn't match	Copy them from your latest bill, or ask T-Mobile for your Customer Service Record (CSR).

To send a new PIN: if the request shows More information needed, send it under Messages. If it shows Not approved, click Edit and resubmit. Otherwise, email support@tonet.ai.

More reasons and fixes: Why was my port rejected?

Next steps

Port a Number: the form, step by step, for any provider.
Why was my port rejected?
How porting to Tonet works: Keep your business number.
Questions about a port? Email support@tonet.ai.

Move your number from T-Mobile to Tonet

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