Make and take calls in your browser

You make and take calls right in the Tonet dashboard or the desktop app. Click the dialpad icon in the top bar, type a number or a name, and click Call. The first time, your browser asks to use your microphone: allow it.

Make a call

1. Click the dialpad icon in the top bar. The Phone panel opens.
2. Under From, pick the number people will see.
3. In Number or name, type a phone number, or start typing a contact's or teammate's name and pick them.
4. Click Call.

• With the box empty, the panel suggests people to call: missed calls, recent calls and texts, and upcoming tasks.
• From stays your outgoing number until you change it, for calls from your desk phone too.
• Text starts a text to the number. Add contact saves it, or Edit contact if it's already saved.
• Press Esc to close the panel.

You can also call with Call back on the Calls page, Call on a call's page or a contact's page, or from any app.

Use the keypad

Click Keypad in the Phone panel. Before a call, the keys type the number. During a call, they send tones, for menus like "press 1". With two calls up, pick which call gets the tones.

Answer, decline or block a call

A ringing call shows as a card at the bottom left. It shows the line they called (To …), who's calling (their contact or caller ID name, the number, where it's from and the time there), their tags, and what they're Probably calling about when Tonet knows. A red Robocaller line shows if an earlier call from that number was a robocall.

Anyone on the account can block. See Blocked numbers for the list. Click Compact for a smaller ringing card, Expand for the full one.

To get a browser notification when a call rings while you're in another tab or app, turn on Incoming Calls in Profile › Notifications.

Mute, hold, transfer or end a call

The card also shows your line, the call timer, and two lines that move when Your mic and the Caller make sound. Drag the card by its handle to move it.

If your internet drops for a moment, the card says Reconnecting…, then Connection back or Connection lost.

Transfer a call

1. Click Transfer.
2. In Transfer to, pick a person, a team or a contact, or type any phone number.
3. Click Transfer.

The call goes straight to them and ends on your side. You don't talk to them first.

Take a second call

A second call rings on its own card. When two calls are connected and neither is on hold, the card warns 2 calls can hear you:

• Hold the other puts the other call on hold.
• Merge joins them, so everyone hears each other.

The call you last clicked gets the full card. The others shrink to the caller and their buttons.

Start a conference call

1. With two or more calls, click Conference calls in the Phone panel.
2. Click Start conference.

Everyone on your calls hears each other. If anyone hangs up, the conference ends and your other calls stay connected to you, each on its own. Change your microphone before or after a conference, not during one.

When a call doesn't go through

A card says what happened and offers to try again. It stays until you click its button or Dismiss. A missed incoming call goes to the bell instead.

Choose your microphone and speaker

Click Devices at the top of the Phone panel, or the settings icon on a call's card.

• Microphone: pick one, click Test microphone and speak to see the level.
• Speaker / headphones: pick one and click Test speaker to hear a sound.

Changes apply to the call you're on and to later calls in this browser. Ringing and notification sounds follow your computer's sound settings.

Check your connection

The signal bars in the top bar show how quickly your computer reaches Tonet's call server. Hover over them for the exact time.

Click the bars to open Network Quality, then click Run Test for a full check.

If calls ring in another tab

• One tab per browser holds your phone. Other tabs show Phone is on in another tab. Click Use here to move it. Calling from a tab moves it too.
• Your calls ring on up to 3 devices at once, counting browsers, desktop apps and the phone app. When all 3 are taken, the top bar says Not ringing here · your line is full. Click Fix, then Free up next to a device, or Reconnect to clear the line.

Your call card and Notes

Choose what your call card shows: click the checklist icon on a call (Choose what your call card shows), or go to Profile › Call card. Pick from tags, what they're probably calling about, your business's fields, mic and caller levels, where they are and their time, open work, last conversations and contact details.

• To hide one part, hover over it on the card and click its ×. Undo brings it back.
• Your choice is saved to your account. It changes only your screen, in the browser and the desktop app.
• Default puts the card back the way it started.

Notes on a call's card opens its review: jot down what matters and tag the call while you talk. Your notes stay with the call after you hang up. See After-call review.

The bell

The bell in the top bar holds the last 7 days: missed calls to you or your teams, voicemails, texts, team messages, comments on calls and task reminders. Its red number counts what you haven't read, plus every unheard voicemail.

• Click an item to open it. Mark all read marks everything read.
• In Needs attention, use Reply, Call back or Listen. A text clears by itself once someone on your team replies or has an answered call with that customer. A voicemail stays until you click Listen, ✓ (handled) or ✕.
• Dismiss all empties the list. It doesn't delete any call, text or voicemail.
• Don't want Needs attention? Open the bell's ⋯ menu and turn off Show "Needs attention".

Read, handled and dismissed items are remembered in this browser.

Next step

See your calls, set up voicemail, or get the desktop app or the phone app so calls ring with the browser closed.