Blocked numbers: block spam calls and texts
Block a phone number in Tonet: its calls end before they ring anyone and its texts never reach Messages. Block from a ringing call or the Blocked tab.
Block a number and it can't reach your business. Its calls end before they ring anyone, and its texts never reach Messages. One list covers your whole account and all your numbers.
You can block a number three ways: while it rings, after a call, or from the Blocked tab.
Block a caller while the phone rings
On the incoming call, click Block. The call ends and the number is blocked.
A message confirms it, with Undo for 8 seconds. Anyone on your account can do this.
Block a number after a call
When a call ends, its call card shows Block number at the bottom. Click it. Once blocked, the card says Blocked with Unblock next to it.
Block a number from the Blocked tab
Owners, managers and admins:
- Go to Manage › Phones and open the Blocked tab.
- Click Block a number.
- In Phone Number, type the number or pick a recent caller. A US number needs its 10 digits. A number in another country needs its country code.
- Add a reason if you like, in Reason (Optional).
- Click Add.
You can't block one of your own numbers, or a caller whose number is hidden.
What a blocked number gets
| They try to | What happens |
|---|---|
| Call any of your numbers | Tonet hangs up without answering. Nothing rings on your side. |
| Text any of your numbers | The text never reaches Messages. Tonet only counts it. |
The Blocked list
Manage › Phones › Blocked lists every blocked number. Use Search numbers or names to find one.
| Column | Shows |
|---|---|
| Number | The blocked number |
| Who | The contact's name if the number is saved (click it to open the contact), or Unknown. The reason shows under it. |
| Blocked | The date, then who blocked it and how: added here, from a call, from the contact, as a robocaller, or by Tonet support |
| Texts stopped | How many texts it has sent you since it was blocked |
| Last column | Unblock |
Unblock a number
Click Unblock in its row. Its calls and texts reach you again right away.
Texts it sent while blocked don't come back. Tonet didn't keep them.
Next step
Port rejected?
Why a port request gets rejected and how to fix it, from name or address mismatches to locked numbers and partial ports. Plus what an LOA and a CSR are.
Verified Caller ID
Show a number you own outside Tonet, like your old office line, as the caller ID on calls from a Tonet number. Verify it with a call, then pick it.