Users
Add people to your account, give each an extension and a role, set up their desk phone, and remove people safely.
Each person on your team is a user. A user has an extension, a sign-in, and the numbers they can call from.
Owners, managers and admins manage users in Manage › Users.
Add a person
- Go to Manage › Users and click Add.
- Fill in:
- Full name
- Email address: they sign in with it.
- Extension: Tonet suggests the next free one, starting at 101.
- Outbound Numbers: the numbers they can call and text from. Pick at least one.
- User Role: see Roles.
- Click Create User.
Tonet emails them a link to set their password. Then they can sign in at dashboard.tonet.ai.
Each person costs $10 or $15 a month, depending on your plan, charged by the day. The first day is charged when you add them, so your balance needs at least 33¢. Delete the person and the daily charge stops.
Roles
| Role | What they can do |
|---|---|
| Owner | Everything. The person who signed up. The owner can't be changed or deleted. |
| Manager | Everything, including Billing and Account. Manages everyone except the owner. |
| Administrator | Phones, menus, schedules, calendar, users and teams. No Billing or Account. Can add admins and regular users. |
| Regular User | Makes and takes calls, texts, chats and uses contacts. Sees their own calls and their teams' calls. |
Change a role
- In Manage › Users, open the person's ⋯ menu and click View.
- Under Role, pick the new role.
You can't change your own role or the owner's.
Change what a person can use
- Which numbers they call and text from: open the number in Phones and use its Permissions tab.
- Which teams they're on: see Teams.
- Their display name: each person can change their own in Profile.
A person's email and extension can't be changed in the dashboard. Email support@tonet.ai if you need that.
Set up a desk phone
Each person has SIP Information for connecting a desk phone: a user name, password, domain and STUN server.
- Open the person's ⋯ menu and click View.
- Copy the details from the SIP Information box.
The owner sees everyone's box. A manager sees everyone's except the owner's, and an administrator sees their own. See Desk phones for setup steps.
Delete a person
- Open the person's ⋯ menu and click Delete.
- Tonet checks where calls go. If numbers, menus, schedules, calendar events or teams still send calls to this person, it lists them. Change those first.
- Click Delete user.
Their daily charge stops. Their past calls stay in Calls. Only support can bring back a deleted user.
You can't delete yourself or the owner.
Find people
The list shows each person's status, extension, and the device they're on. Use the tabs All, Online, Break and Offline, or Search users. Switch between cards and a list with the view buttons at the top.
Next step
Give your new people a number to call from, or put them on a team.