Calendar: route calls on holidays and closures
Send calls somewhere else on holidays, closures and special days. Add a calendar event, choose where calls go, then pick the event on your numbers.
A calendar event sends a number's calls somewhere else for a set time, like a holiday, a closure or a team day out. While the event is on, it beats the number's schedule and Go To.
Owners, managers and admins manage events in Manage › Calendar.
Add an event
- Go to Manage › Calendar and click New Event. Or click a day on the calendar, or drag across several days, to start an event with those dates.
- In Add Event, fill in:
- Title, like "Thanksgiving"
- Destination: where calls go during the event. Pick from Users, Teams, IVRs (menus), Voicemail or Features.
- Start date and End date, each with a time
- Click Confirm.
Turn the event on for a number
An event changes nothing until a number picks it.
- Go to Manage › Phones and click the number.
- Open the Route & settings tab.
- In Calendars, tick the event. A number can use several events.
- Click Save Settings.
New events aren't added to numbers on their own. Repeat these steps on every number that should follow the event.
How Tonet picks where a call goes
When a call comes in, Tonet checks in this order:
- An event picked in the number's Calendars that is happening now
- The number's schedule
- Go To
Change the view
Use View at the top: Month, Week, Day or Agenda (a list of the month's events). The arrows next to it move back and forward.
Change or delete an event
- Change it: click the event, make your changes in Edit Event, and click Confirm.
- Delete it: click the event, then click the bin at the bottom left of Edit Event. It's deleted at once, with no undo, and taken off every number that used it.
Example: a holiday
- Make a "Holiday" menu with your holiday greeting. Need words? Copy a holiday script.
- Click New Event:
- Title: Christmas
- Destination: IVRs › Holiday
- Start date: Dec 24, 5:00 PM
- End date: Dec 26, 8:00 AM
- Click Confirm.
- On each number, tick "Christmas" in Calendars and click Save Settings.
From Christmas Eve at 5 PM until 8 AM on Dec 26, callers hear your holiday menu. Then your usual hours apply again.
Busy under Features gives callers a busy signal and nothing else. A short holiday greeting tells them when you're back and how to leave a message.
Next step
Schedules
Send a number's calls to different places by day and time: open hours to your team, other hours to a menu or voicemail. Make a schedule and apply it.
Forward calls to a cell
Send your Tonet business number's calls to any cell phone, all the time or after hours, and get a text with the caller's details. Or use the Tonet app.