Forward business calls to your cell phone

There are two ways to get your business calls on your cell:

The app is the better fit for a team. Forwarding suits a number that only you answer, or a phone that can't run the app.

Forward a number to a cell

Owners, managers and admins:

1. Go to Manage › Phones and open the number.
2. Open the Route & settings tab.
3. In Go To, pick Features, then Phone Number.
4. In Forward to Phone Number, type the cell number and confirm.
5. Click Save Settings.

Calls to that number now ring the cell. The caller doesn't hear anything different.

Know who's calling before you answer. Turn on SMS notification on forwarded calls on the same tab. When a call is forwarded, Tonet texts the cell the caller's details, so you can tell a business call from a personal one.

Forward only after hours

Keep calls going to your team during the day and to a cell at night:

1. Make a schedule with your office hours.
2. On the number's Route & settings tab, pick the schedule in Schedule.
3. In the schedule, send calls outside office hours to Phone Number and type the cell.

For holidays, add a calendar event that sends calls to a Forward Number for the day.

You can also put the cell on a menu key, like "Press 3 for the on-call technician."

Example setup

Tuesday, 10 AMSaturday, 2 PMDecember 25

1. A call comes inA normal weekday morning
2. 1. A calendar event happening now?Calendars: "Holiday closure"No, next check
3. 2. Inside the schedule?Schedule: "Office hours", Mon–Fri 9 AM–5 PMYes, goes to Main menu: "Press 1 for sales, 2 for support"
4. 3. Otherwise, Go ToGo To: Features › Phone NumberNot checked

Good to know

• A team can't include an outside number. To ring a team and a cell together, have that person use the phone app instead.
• To stop forwarding, change Go To back to a person, a team or a menu, and click Save Settings.

Next steps

• The Tonet phone app: your business number on your cell, without forwarding
• Choose where calls go
• Schedules: route by day and time